In small businesses, particularly those in their infancy, people often take on multiple roles with little room for manoeuvre. With one eye always on the bottom line, it’s understandable that owners are loathe to introduce policies and procedures that will eat into time which is already very tight. But when it comes to creating a positive environment, it’s essential to have a clear idea of the culture you want to create.

Executive leadership coach Susy Roberts from Hunter Roberts explains how.